J&T

Frequently Asked Questions

Quick answers to the questions we hear most. Reach us any time.

Getting Started

What is GOUKAKU JLPT?
GOUKAKU JLPT is a mobile-first study platform that helps you prepare for the Japanese-Language Proficiency Test (JLPT), levels N5 through N1. You practise original questions, get clear explanations, and track your weak areas as you go. GOUKAKU JLPT is an independent study platform and is not affiliated with or endorsed by the official administrators of the JLPT.
Which JLPT levels do you cover?
All five — N5, N4, N3, N2, and N1.
Is it free?
Yes — you can start practising for free. Free accounts get a set number of practice questions each day. Premium unlocks the full question pool, removes the daily limit, and gives you full access to explanations and analytics.
Are these real past exam questions?
No. Every question on GOUKAKU JLPT is an original work, written and reviewed by our team. We design each question to fit the format and difficulty level of the JLPT, but we do not copy, adapt, or reproduce questions, reading passages, or any other material from official JLPT exams or from any third-party publisher. All content is our own.
How are your questions created?
Our questions, explanations, and reading passages are created and curated in-house by our team, and reviewed for quality and accuracy before they reach you — original material built to help you practise effectively at your level.
What language are the explanations in?
For N5 and N4, explanations are written in Myanmar so beginners can follow easily. For N3 to N1, explanations are in simple Japanese, pitched at an N4 reading level to build your exam-language confidence.

Payments & Refunds

How do I pay for premium?
Pay through KBZPay or WavePay, then upload your payment slip screenshot in the app. Our team verifies it manually.
How long until my premium activates?
Please allow up to 24 hours for full activation after you upload your slip. We often activate sooner, and may grant provisional access while we confirm.
My payment slip was rejected — what next?
Reply with a clearer screenshot that shows the transaction reference clearly. Our team will re-review within 12 hours.
Can I cancel?
Yes — premium is a monthly subscription you can cancel anytime, and we remind you before each renewal. Many students cancel once they've passed their exam.
Do you offer refunds?
Because we keep prices low and your subscription unlocks the full question pool the moment it's active, premium payments aren't refundable. You're never locked in, though — you can cancel anytime, so you never pay for time you won't use, and the free tier lets you try GOUKAKU JLPT fully (10 questions a day, every level) before you upgrade. If you were ever charged by mistake or your premium didn't activate, contact us and we'll make it right.
Can I switch from N5 to N4 (or any other level) mid-subscription?
Each package is tied to a specific JLPT level and cannot be switched or transferred during an active subscription period. When your current subscription ends — or when you purchase a new one — you're welcome to choose a different level.

Using GOUKAKU JLPT

I forgot my password.
Use the password reset page. If the email doesn't arrive within 5 minutes, please check your spam or promotions folder.
Can I use the app offline?
You need an internet connection to load and submit questions, since content and your progress are delivered securely from our servers.
When will the iOS app be available?
Android and Web are available at launch. The iOS version follows shortly after. Until then, iPhone users can use GOUKAKU JLPT through the web app.
Will GOUKAKU JLPT guarantee I pass the JLPT?
We can't guarantee a pass — your result depends on your own preparation and effort. What we give you is consistent, well-structured practice and clear explanations to help you study smarter.

Your Account & Data

How do I delete my account?
You can request account deletion any time via the Contact page. We remove your personal data within 30 days, except where we're required to keep certain records for legal or fraud-prevention reasons.
Can I export my study history?
Yes — contact us through the Contact page and we'll send your quiz history as a CSV file.
Is my data safe?
Your data is stored with row-level security so no other user can see it, and your payment slips are reviewed only by our team — never sent to any AI service. See our Privacy Policy for the full details.
Can I copy, download, or share the questions?
No. All questions, explanations, and content are the original property of J&T Japanese Language Training Center and are protected by copyright. They are licensed to you for personal study only and may not be copied, recorded, screenshotted, redistributed, or republished. See our Terms of Service for details.

Can't find your answer? We're happy to help.